Welcome to Upwell Street Surgery

PLEASE NOTE:

Whilst goverment guidance changes on the 19th July, in respect to the wearing of masks, we will continue to  ask that they be worn when attending the practice.

As a health care provider we have worked tirelessly over the past 16 months to create a safe environment within which staff can work and you can attend.  Whilst the number of positive cases contiues to rise, we believe it appropriate to continue with our current arrangements.

You will still be asked the COVID related questions, asked to wear a mask, be socially distanced in the waiting room, and to wait outside if the waiting room is full.

We are still open from 8.40am until 6pm for a mixture of face to face and telephone consultations.

Please respect the job that the receptionists are doing, they are working to protocols set out by the partners in order to keep this practice open and operating as efficiently as possible.

We hope you undersxtand the reason for us continuing to work in this manner.  The situation will be reviewed regularly and changes made where appropriate.  Our key focus is keeping the staff and community as safe as possible. 

Thank you for your understanding and continued support.

 

WE ARE OPEN AS NORMAL, WITH THE FOLLOWING ALTERATIONS:

MASKS/FACE COVERINGS MUST BE WORN FOR ANY APPOINTMENT. 

AS A PREVENTATIVE MEASURE, WE WILL NO LONGER ACCEPT WALK IN PATIENTS TO THE SURGERY.  ALL APPOINTMENT REQUESTS WILL NEED TO BE TELEPHONED TO SURGERY AND TRIAGED. WE WILL ONLY ACCEPT CALLS FOR APPOINTMENTS UNTIL 12.00 NOON.  

WE ARE RECOMMENDING THAT ALL PATIENTS REGISTER FOR ONLINE SERVICES.  THIS WILL ALLOW YOU TO REQUEST YOUR PRESCPRIPTION ONLINE, CHECK YOUR TEST RESULTS AND LETTERS FROM THE HOSPITAL.

THESE RESTRICTIONS ARE TO HELP ENSURE THE SURGERY DOES NOT HAVE TO CLOSE DUE TO INFECTION.

THANK YOU FOR YOUR HELP IN THIS MATTER.

CORONAVIRUS INFORMATION

Coronavirus usually occurs through close contact with an infected person via coughs, sneezes and hand contact.

- use tissues to catch coughs and sneezes.  Bin the tissue, wash hands or use sanitiser gel .

- wash your hand with soap and water or sanitiser gel, regularly after using public transport.

- avoid touching your eyes, nose or mouth with unwashed hands.

- avoid close contact with people who are unwell.

further infomation can be found at https://www.nhs.uk/conditions/coronavirus-covid-19/

 

Surgery Ethos

We aim to:

- Provide high quality health care that caters for the complex needs of a diverse and disadvantaged population.

- Demonstrate the values of NHS family general practice.

- Provide a friendly, personal accessible service with continuity of care that my span decades.

- Treat all patients with respect and compassion.

- Protect the vulnerable.

- Work as a friendly, supportive team that respects the vital contribution of each member of staff.

- Provide high quality training to encourage and develop the next generation of General Practitioners. 

Online Services 

You can now book appointments, requests prescriptions and view your medical record online.  Joining up for online services can save you time when ordering prescriptions and booking appointments as these can be done at any time of the day, even if the surgery is closed.

Please contact the surgery to find out more about this or to register for an online account.

Feedback

We welcome feedback about our services and any concerns, comments or suggested can be given to us either in writing or by contacting our Practice Manager.

Surgery Times

Monday 08:40 - 18:00
Tuesday 08:40 - 18:00
Wednesday 08:40 - 12:30 -14.30 - 18:00
Thursday 08:40 - 15:00^
Friday 08:40 - 18:00
Saturday Closed
Sunday Closed

Please note: The telephone lines are closed from 12.30 - 2.30 pm every day.

On Wednesdays we are closed over lunchtime from 12.30 - 2.30pm

Emergency calls during that time will be transferred to the out of hours service

^reception is open until 3pm on Thursdays (no clinician available).