Latest News

CQC Inspection

After our CQC inspection on  Wednesday 7th December 2016, Upwell Street Surgery are pleased to announce we received 'good' in all aspects of the review.

Thank you to everyone who filled in a feedback form for the inspection. 

Patient Participation

We need patients to volunteer to be part of this group

If you would like to share your views on:-
- services we provide
- changes you would like to see


- get to know what is happening to health care both locally and nationally we would welcome you to join this group.

If you would like more information or would like to join our patient group  please give you name in at Reception . If you would like to speak to the Practice Manager about the work of this group or any other matter please again ask at Reception .

You can also check out about the group and latest updates by clicking on the Services and Clinics link above and then click the box Patient  Participation on the left hand side


Care Navigation - Helping patients gain access to the right medical professional
From Monday 5th August 2019, the partners, Dr Burton and Dr Waring, have requested that staff now ask all paients for a brief indication of what their appintment is for.
This is so paitents receive the right care, from the right professional the first time they are seen.
Please work with our staff, to help you be seen, by the most appropriate care provider for your needs.  It may not always be necessary to see a GP depending on the ailments presented.  For example, withinin the Practice this might be a doctor with specialist expertise or outside the Practice it might be your pharmacist or dentist, or even, in more serious situations, the use of Accident and Emergency services.
The reception team are not being 'nosey', they are working under the direction of the partners to the benefit of all patients and staff alike.
Thank you for your cooperation.

EPS - Electronic Prescription Service

If you take your monthly prescriptions to the same chemist every time, why not speak to the pharmacist about using the EPS service?  The process is simple and will save you time.  
 - Order your prescriptions in the normal way, i.e. by phone or post to the surgery, or asking the chemist to order them for you.  
 - The prescription will be processed in surgery but instead of collecting the prescription from the surgery and then taking it to the chemist of your choice, you can nominate a chemist to download your prescription for you.
 - 48 hours later, collect the completed prescription from the chemist without having to come to the surgery first. 
For more information on this, speak to your local pharmacist.

Online Appointment and Prescription Service

Book an appointment or prescription via:
You can now book appointments and prescriptions online via the SystmOnline webpage. Please note that you can only use online appointment/prescription booking if you have registered with the surgery and have been given a unique logon and password. An app is also available for use with android phones, which can be found once you have accessed the systmonline website
Please note as we are trialling the online appointments, only a few select appointments will be available to book in advance.  We are hoping to increase the number of appointments available this way in due course. 

New Staff Members

As we are a training practice, you may have noticed a few new faces in the surgery over the past months and we would like to take a moment to introduce these new staff members to you.
Please welcome our new GP Registrar Dr R Wright to our Surgery.  Dr Wright will be staying with us for 1 year gaining valuable experience as a General Practitioner.