Patient Participation Group

PATIENT GROUP 

We need patients to volunteer to be part of this group

Please come along and share your views on:-

· services we provide

· changes you would like to see

· get to know what is happening to health care both locally and nationally

All patients are welcome to attend.   If you can, please give you name in at Reception to let us know you will be joining us on the day.

 

Breakdown of currently registered patients 

Practice Population: 4814 as of 15th February 2019
 
Male: 2437
Female:  2377
Under 65: 4326
Over 65: 488 
Nursing home patients: 210
 
Ethnicity
White / Mixed White: 26.1 %
Black: 4.2%
Asian: 33.4%
Other: 26.9%
Declined/not stated: 1.9%
 
The Practice continues to support a Patient Participation Group in line with recommendations from the Department of Health, but also to enable patients to give feedback and views on the practice.
 
In setting up the group the practice wished to engage patients who were representative of our registered population and every effort was made to engage patients from all age groups and backgrounds.
 
We have actively encouraged patients to join the Group by advertising in the surgery and speaking to patients either when visiting the surgery or via the telephone.  The Group continues to be advertised in the surgery.
 
The Group have held  meetings during the year. Patient feedback is collated via the Friends and Family test (please have look at our friends and family test page where you can download a questionnaire) .  Feedback from patients via the Friends and Family test will be included on the website.  The practice is now also taking action to take forward suggestions to improve the services offered to patients.
 
The practice will continue to promote the services, and findings will be discussed with a meeting planned for May/June 2016, to patients within the surgery and also promote the practice website.  We will update all leaflets to ensure this clearly reflects how patients can access the services available to them.  We will also continue to review the appointment system and the number of appointments available -  this continues to be an area of  concern to many of our patients -  the surgery along with the Patient Participation Group  will work to improving access to medical care within the practice. One example is that we continue to use SMS texting to remind patients of their appointments and to ask them to contact the surgery as appropriate
 
If you would like to join the Patient Participation Group meeting or would like to speak to the practice manager about anything please ring 0114 2435504
or email sheccg.upwellstsurgery@nhs.net noting in the subject box 'For the attention for the practice manager'
 
Downloads
Patient Participation Report 2014/2015
Patient Participation Report 2013/2014
Patient Participation Questionnaire 2014
Patient Participation Survey results 2014
 
Document Archive
PPG Report March 2013
PPG Questionnaire 2013
PPG Survey 2013
Patient Survey Results 2012
Patient Survey Questionnaire
March 2012 PPG Report
 
UPWELL STREET SURGERY – SOME OF THE THINGS WE HAVE DONE OVER THE LAST 12 MONTHS 
 
Patients can now:
- Book appointments on line 
- Order prescriptions on line 
- From 1 April print out a summary of their medical record
 
And 
 
Prescriptions can be sent direct to your chosen chemist for collection (Electronic Prescribing Scheme) 
 
Appointments 
- Provided an extra clinic on Thursdays for pre booked appointments
- As part of a Sheffield Wide initiative (funded under the Prime Ministers Challenge Fund) We are able to direct patients to a Satellite Hub surgery in the evenings and at weekends .  
 
This is for patients who need to be seen but where it  is not an emergency, when no further appointments are available within the surgery.
 
We are able to call on a ‘Roving GP’ to visit house bound patients. This service is available Monday to Friday 
 
- A Duty Doctor is available every day to offer triage and advice to patients .
The facilities within the surgery 
- Completed  a redecoration programme of clinical facilities 
- New chairs in the waiting room 
- In the process of installing an information and patient call screen in the reception area
- Replaced the flooring and blinds in clinical rooms 
- Refurbished the reception area – decorating and carpeting 
Patient Services 
- Continued to deliver a wide range of services for patients and Chronic Disease Management
- Helping patients to access specialist support for learning disabilities , dementia
- Facilitated access to non clinical support for patients 
- - Community Support Worker
- - Advocacy
- - Health trainer
- - Help for Roma patients – Darnall Well Being , Learning Support
Clinical Team – 3 GP partners , 3 salaried GPs, 1 nurse practitioner, 1 practice nurse and Health Care Assistant
- We are a training practice and support newly qualified and Registrars to gain experience in a busy practice
- We are part of a Hub to help train nurses to work in primary care