Confidentiality

Your personal information is treated with respect. It will not be shared with anyone, including family members, without your consent, and only for medical reasons. Everyone at Upwell St, including reception and administrative staff, is trained in the importance of confidentiality. If you wish a doctor or nurse to discuss your case with a family member or partner, you must give your permission for this.
 
Teenagers have the same right of confidentiality as any other patient. You may ask to speak to a doctor or nurse privately on the phone: leave a message and we will call you back. You are welcome to bring a friend to your appointment if you wish.
 
To help the smooth running of the surgery:
 - Please try to arrive on time for your appointment.
 - Inform us if you are unable to keep an appointment,
 - Notify us of  changes to your address or telephone number.
 - Ask for medical help when the surgery is closed only when necessary, and home visits when you are too ill to visit the surgery.
 - Please treat staff, and other patients in the surgery, with courtesy.
 
Appointments sometimes run late for unexpected reasons.
 
Violent, aggressive and abusive patients will be removed from the list.
 
Access to patient information.
Doctors and nurses can see your medical records during consultations, and as needed. From time to time admin staff and receptionists access part of your record in order to fulfill their duties.
 
Referrals to hospital include a description of your problem, and any previous medical history which the doctor feels is relevant.
 
If a third party, such as an insurance company, solicitor or employer requests medical information about you, this will only be given with your signed consent. You are allowed to see any medical reports before they are sent: please ask.
You can ask to see all your medical records if you wish.
 
Please give us prior notice: a doctor or the practice manager will sit with you whilst you are looking through your records, to clarify any medical terms and answer your questions.
 
Computer trained practice staff update medical and personal information on the patient records as a routine duty. They have been trained in the Data Protection Act (1984).
 

Sharing Patient Information / Care.data

 
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.  It is important that the NHS can use this information to plan and improve services for all patients.  They would like to link information from all the different places where you receive care, such as the practice, hospital and community service, to help them provide a full picture.  This will allow them to compare the care you received in one area against the care you received in another, so they can see what has worked best.
 
Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected.  Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure they provide the best care possible for everyone.
 
The Practice has no choice but to allow the extraction of this information. However, individual patients can instruct the practice to stop the transfer of their data if they wish.  
 
For more information about this please visit For the public - Health & Social Care Information Centre
or NHS England » The care.data programme – collecting information for the health of the nation