Appointments

Our surgery operates an appointment only system. 
 
Phone for a same-day appointment on 0114 2435504 from 08:40, or come to the reception desk to book.
 
Please note, you may not be able to see the doctor of your choice if all their appointments are taken. You can book with a named doctor up to four weeks ahead if you wish.  All our GP's work part time and therefore are not available every day.  The GP's may also change their working pattern to cover holidays and sickness leave as necessary. 
 
If an appointment is not immediately available, yet you think your problem is urgent, please let the receptionist know. The duty doctor will call you to assess your case and prioritise your care if neccessary.
 
If your problem is not urgent, you can expect to be seen within 48 hours. However, if you wish to see a particular doctor, you may need to wait longer.
 
If you no longer need your appointment, please cancel so we can offer to another patient.
 
Appointments can also be booked online if you have registered with us for an online account, via:
 
 
 
(Please note that you can only use online appointments if you have registered with the surgery and have been given a unique logon and password. Proof of ID will be needed such as a photo driving licence or passport to register for online services. An app is also available for use with android phones, which can be found once you have accessed the systmonline website).
 
Chaperones are available during consultations, please ask at reception if you like a chaperone to attend the appointment with you.
 
IN AN EMERGENCY
 
If you need urgent medical attention or advice during surgery hours, please ring 0114 2435504. Inform the receptionist, and the duty doctor will ring you back.
 
 
Interpreters
 
Please remember to ask for an interpreter if needed. To book an interpreter, a minimum of 48 hours notice is needed. Some languages can take up to 2 weeks to book an interpreter, you will be advised of the waiting time for this when you book the appointment.  We use telephone interpreters if neccessary.
 
Urdu/Punjabi bilingual receptionists are available most mornings. Please check when booking your appointment. 
 
If you can, please bring an English speaking person with you.  This is helpful when outside interpreters are unavailable or you need to be seen urgently
 
 
NURSE APPOINTMENTS
Please book at the desk on on the phone number above.
 
You may be sent an appointment for chronic disease review. If this is inconveniant, please let us know an we shall arrange an alternative.
 
Nurse Practitioner (not available) is trained to manage minor illness and assess chronic disease. She may phone you to assess the severity of your condition, and direct you to the best person to deal with your problem.
 
Practice Nurse - Anita Bauerek offers nursing care such as dressings and wound management, childhood vaccinations and advice. Chronic disease management clinics (asthma, diabetes, heart disease, hypertension) as well as  general health checks, cervical screening and contraception.
 
Health Care Assistant - Mrs Debbie Sheldon offers new patient checks, blood pressure and blood testing, smoking cessation advice, dietary and lifestyle advice.
 
HOME VISITS
The doctors visit patients who are housebound or too ill to come to surgery.
 
Please telephone 0114 2435504 between 8.40am and 11.00am. The duty doctor will call you back, to assess the problem and arrange visits in order of urgency
 
Doctors usually visit between 12.00 noon and 3.00pm.
 
When the surgery is closed.
Outside surgery hours cover is provided for urgent medical problems. Please only call if your problem cannot wait until the surgery is open. 
 
Phone 0114 2435504. You will be put through to GP Collaborative, the ‘out-of-hours’ service. The doctor on duty may phone you to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit. GP Collaborative is not an accident and emergency service.
 
Phone 111 - A free service run by the Yorkshire Ambulance Service who will advise on the healthcare action you need to take.  This may include speaking to the Out Of Hours service to see a doctor, attending A&E or waiting to see your GP when the surgery opens again.   
 
The nearest NHS walk-in centre is located at the Royal Hallamshire Hospital, Glossop Road, entry off Claremont Place.
 
Tel: 0114 241 2700 
www.walkinwhenyouneedus.co.uk. 
 
NHS walk-in centres provide advice and treatment for a range of minor illnesses and injuries.
 
Sheffield City GP Health Centre (DARZI), Rockingham House, Broad Lane, Sheffield, S1 3PB (S1 4BT for Sat Navs) open from 8am to 10pm seven days a week.
 
Useful Telephone Numbers    
Northern General Hospital - 2434343        
Royal Hallamshire Hospital - 2711900                
Children's Hospital - 2717000    
Jessop's Hospital - 2268000                      
Charles Clifford Dental Hospital - 2717999    
 
Boots Pharmacy Upwell - 2432593  
Wicker Chemist - 2727676    
Sheffield Carers Centre - 2788942 
Samaritans - 2767277