Accessible Information Standard

Aim

The Accessible Information Standard aims to ensure that people with a disability, impairment or sensory loss, have access to information they can understand and the communication support they may need.

 

There are five key requirements of the Standard:

1. Ask patients and/or carers if they have any information or communication needs, and find out how to meet their needs.

2. Record those needs in a set way.

3. Highlight the patient’s record, making it clear that they have information or communication needs and how those needs should be met.

4. Share information about a person’s needs with other NHS and care providers, when the patient has given consent or permission to do so.

5. Ensure that patients receive information in an accessible way and communication support if they need it.

 

What We Will Do To Meet the Standard

1. Ask patients and carers if they have any information or communication needs, and find out how to meet their needs

We will ask patients and their carers to tell us if they have any communication or information needs relating to a disability, impairment or sensory loss, and if so, what they are

New patients will be asked at the point of registration if they have any communication or information needs relating to a disability, impairment or sensory loss, and if so, what they are.

Existing patients can be asked opportunistically.

Letters and text messages have been sent to patients who have a readcode that meets the requirement, to ask them to inform us of any needs they may have.

Patients are asked to self-define their communication/information needs and it is these needs (and not the disability) which should be recorded.

2. Record those needs in a set way

Once a patient has informed the practice that they have communication or information needs relating to a disability, impairment or sensory loss they will be asked or assisted in completing the communication or information needs template (red star template on the clinical tree). This is designed to enable us to have as much accurate information as possible to assist the patient. 

3. Highlight a patient’s record, so it is clear that they have information or communication needs, and clearly explain how these needs should be met

In order to inform all users and provide the opportunity to keep information up to date a reminder will be added to the patient records.  This will launch each time the patient’s record is entered, informing the user of the patients access needs and giving the opportunity for these to be updated if required.

4. Share information about a person’s needs with other NHS and care providers, when they have consent or permission to do so

As the information is being recorded in a standardised way via Read Code and users are being informed of any needs every time they enter the record the information recorded will be shared subject to patient’s choice regarding the sharing of information.

5. Make sure that people get information in an accessible way and communication support if they need it

The Practice provides one or more contact methods which are accessible to the patients.  Methods include email, text message, telephone and text.

Where information/communication needs are identified, information i.e. correspondence, will be provided in one or more accessible formats (e.g. braille, large print, easy read).

Where needed, appropriate professional communication support is arranged by the practice to enable patients and carers to effectively receive NHS care i.e. Text Talk, BSL or Interpreters.

A patient’s family member, friend or carer (advocate) may also provide necessary support in certain circumstances and where this is the patent’s explicit preference.

 

You can find more information about the Accessible Information Standard on the NHS England website:

www.england.nhs.uk/accessibleinfo