Welcome to Upwell Street Surgery

PLEASE NOTE:

WE ARE OPEN AS NORMAL, WITH THE FOLLOWING ALTERATIONS:

PRESCRIPTIONS WILL BE TAKEN OVER THE TELEPHONE DURING THE PANDEMIC.

AS A PREVENTATIVE MEASURE, WE WILL NO LONGER ACCEPT WALK IN PATIENTS TO THE SURGERY.  ALL APPOINTMENT REQUESTS WILL NEED TO BE TELEPHONED TO SURGERY AND TRIAGED. WE WILL ONLY ACCEPT CALLS FOR APPOINTMENTS UNTIL 4PM.  

WE ARE RECOMMENDING THAT ALL PATIENTS REGISTER FOR ONLINE SERVICES.  THIS WILL ALLOW YOU TO REQUEST YOUR PRESCPRIPTION ONLINE, CHECK YOUR TEST RESULTS AND LETTERS FROM THE HOSPITAL.

THESE RESTRICTIONS ARE TO HELP ENSURE THE SURGERY DOES NOT HAVE TO CLOSE DUE TO INFECTION.

THANK YOU FOR YOUR HELP IN THIS MATTER.

CORONAVIRUS INFORMATION FOR PATIENTS AND THE PUBLIC:

The advice to the public is to call NHS 111 now if they have been:

- to Wuhan or Hubei Province in China in the last 14 days (even if they do not have symptoms).

- to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild).

- to Thailand, Japan, Taiwan, Singaore, Republic of Korea Iran, Northern Italy, Cambodia, Laos, Myanmar, Vietnam or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild).

- in close contact with someone with confirmed coronavirus.

IS NHS 111 DIRECTING POSSIBLE CASES TO GP PRACTICES AND COMMUNITY PHARMACIES?

- NO.  If someone calls NHS 111 they are assessed against a clinical pathway. If they are identified as a possible Coronavirus case, NHS 111 will not refer them to a GP or community pharmacy.

Coronavirus usually occurs through close contact with an infected person via coughs, sneezes and hand contact.

- use tissues to catch coughs and sneezes.  Bin the tissue, wash hands or use sanitiser gel .

- wash your hand with soap and water or sanitiser gel, regularly after using public transport.

- avoid touching your eyes, nose or mouth with unwashed hands.

- avoid close contact with people who are unwell.

further infomation can be found at https://www.nhs.uk/conditions/coronavirus-covid-19/

 

Free Flu vaccinations are still available to certain patient groups i.e. children aged 2&3, carers, pregnant women, patients over 65 and patients with a long term health condition.  Please contact the surgery on 0114 2435504 to check if you are eligible and to book in to have the vaccination.

Surgery Ethos

We aim to:

- Provide high quality health care that caters for the complex needs of a diverse and disadvantaged population.

- Demonstrate the values of NHS family general practice.

- Provide a friendly, personal accessible service with continuity of care that my span decades.

- Treat all patients with respect and compassion.

- Protect the vulnerable.

- Work as a friendly, supportive team that respects the vital contribution of each member of staff.

- Provide high quality training to encourage and develop the next generation of General Practitioners. 

Online Services 

You can now book appointments, requests prescriptions and view your medical record online.  Joining up for online services can save you time when ordering prescriptions and booking appointments as these can be done at any time of the day, even if the surgery is closed.

Please contact the surgery to find out more about this or to register for an online account.

Feedback

We welcome feedback about our services and any concerns, comments or suggested can be given to us either in writing or by contacting our Practice Manager.

Surgery Times

Monday 08:40 - 18:00
Tuesday 08:40 - 18:00
Wednesday 08:40 - 12:30 -14.30 - 18:00
Thursday 08:40 - 15:00^
Friday 08:40 - 18:00
Saturday Closed
Sunday Closed

Please note: The telephone lines are closed from 12.30 - 2.30 pm every day.

On Wednesdays we are closed over lunchtime from 12.30 - 2.30pm

Emergency calls during that time will be transferred to the out of hours service

^reception is open until 3pm on Thursdays (no clinician available).